Frequently Asked Questions

We take immense pride in sourcing only high-quality ingredients for our Boobamilk powders. Each ingredient is meticulously researched and hand-selected from suppliers that share our commitment to quality, product transparency, and sustainable practices.

Many of our ingredients are from the USA, with a portion of them being globally sourced; ie. gelatin from Brazil, coconut oil from Phillipines, etc. Learn more about each one of the nourishing ingredients in Boobamilk powder here.

Yes, the dairy products used in Boobamilk powders are from A2/A2 cows.

Comprehensive nutritional information for Boobamilk powders can be found on their individual product pages.

Unopened bags of Boobamilk powder can be stored in a cool, dark, dry space such as your pantry.

Opened bags of Boobamilk powder need to be tightly re-sealed and kept in a cool, dry place, limiting exposure to moisture, oxygen or heat. Once opened, use within 30 days. Discard entire pouch if moisture is introduced at any time.

Do not store in extreme temperatures. There is no need to refrigerate or freeze Boobamilk powder.

Once opened, use Boobamilk powder within 30 days of opening. To ensure the safety of your product throughout that time, please completely re-seal the zipper and keep the bag in a cool, dark, dry place, limiting exposure to moisture, oxygen or heat.

The powder will rapidly start to attract moisture if left unsealed, which can lead to bacterial growth as the raw milk powder was not pasteurized during the freeze-drying process. Leftover powder should be discarded after the 30 day period, or if moisture is introduced into the bag at any point in time.

The expiration date of unopened freeze-dried Boobamilk powder is 3 years from the date of freeze-drying. This date is located on the back or bottom of your pouch.

While Boobamilk powder is manufactured using high-quality ingredients and produced under rigorous quality and sanitation practices, our pet food blends are formulated, labeled, and sold exclusively for pet use.

Our raw milk is not pasteurized at any point during the manufacturing process, which places these products outside the regulatory framework for human food. For these reasons, we are not legally allowed to recommend or represent our pet food blends for human consumption.

Yes — our raw milk pet products are produced using a multi-step quality and safety program designed to reduce risk at every stage, from sourcing to final packaging.

We source our milk from a small family farm that follows rigorous quality practices and operates a clean, Grade A dairy facility for milk production. As part of their routine quality program, the farm conducts daily testing for indicators such as coliforms and standard plate count to monitor cleanliness and handling conditions.

During production, we follow strict hygiene and sanitation protocols, including protective gear, validated cleaning procedures, and controlled handling practices. Team members are trained in sanitary food-handling procedures appropriate for low-moisture products.

Each production lot undergoes final quality and safety verification steps, including water-activity testing to confirm the powder has reached a low-moisture level that helps inhibit microbial growth and supports long-term shelf stability when stored as directed. Representative samples from each lot are also sent to an independent, third-party laboratory for microbial analysis, including testing for pathogens such as Listeria, Salmonella, E. coli O157, and other indicator organisms.

Products are not released for sale unless all internal specifications are met, including non-detect results for tested pathogens and established limits for other microorganisms. For transparency, we make lot-specific laboratory results available so customers can review testing information for their specific batch.

We take product quality and safety seriously and aim to provide pet families with clear information about how our products are made and tested.

Yes! Our raw milk pet blends and our whole-food powders are made using the same rigorous quality and safety standards, following the same process and using the same high-quality ingredients. We believe every product we make—whether for people or pets—should be produced with care and attention.

Our dairy products are not heated above ~95°F at any point during production. Any heating required is kept to an absolute minimum in both temperature and duration to minimize heat exposure and maintain the raw characteristics of the ingredients throughout production.

Boobamilk is intended to complement your pet’s existing diet and feeding plan and is intended for supplemental feeding only. It is not intended for premature or immunocompromised systems. We always suggest working with your pets veterinarian to ensure all of their nutritional needs are being met.

Simply mix the indicated amount of powder with the indicated amount of purified water (preferably warm).

We provide you with detailed instructions on how to safely rehydrate your Boobamilk powder on the back of your pouch.

Detailed storage instructions are available on the back of each pouch.

Some clumping may happen due to the fats in Boobamilk powder. Gently heat the container containing the Boobamilk liquid under hot running water or place the container in a hot water bath for 1-2 minutes, then mix again.

We recommend using warm water to rehydrate and a frothing wand for mixing to avoid clumping.

Yes, this is due to the gelatin in the product and is completely normal. Just give it a few big shakes and proceed as normal.

Boobamilk is a natural product that has not been homogenized and contains no emulsifiers. This means some separation may occur after rehydration and is completely normal. Just give it a few shakes and proceed as normal.

Our products are hand-made with care in small batches in a licensed commercial kitchen in Moscow, Idaho.

We use a gentle lyophilization (freeze-drying) process to turn our liquid gold into a powder. Our freeze-drying process is a low-temperature method that does not rely on high heat, and is designed to help preserve the natural characteristics of the milk and other ingredients.

Heating milk to high temperatures can alter certain naturally occurring components. This is why we take such care in our manufacturing process when creating our products.

No, every bag is packaged by hand.

Freeze-drying, also known as lyophilization, is a low-temperature dehydration process used to remove moisture from a product. It works through the following steps:

1. Freezing
   The product is first frozen at very low temperatures, which turns the water within the product into ice.
2. Vacuum Environment
   Once frozen, the product is placed into a chamber where the surrounding air pressure is reduced, creating a vacuum.
3. Sublimation
   Under these low-pressure conditions, the frozen water does not pass through a liquid phase. Instead, the ice transitions directly into water vapor (a process known as sublimation), which is removed from the chamber.
4. Secondary Drying
   After most of the moisture has been removed, the product is gently warmed to remove residual bound moisture. In our process, temperatures do not exceed approximately 95°F. This step helps support product stability during storage.

Because freeze-drying avoids high temperatures and liquid water, it is widely used for products where maintaining physical structure and ingredient integrity is important. For this reason, freeze-drying is commonly used across food, pharmaceutical, and scientific applications.

Freeze-drying is a low-temperature dehydration process that removes moisture without direct heat. By avoiding high temperatures, the process is designed to support consistency in Boobamilk’s macronutrient composition—including proteins, fats, carbohydrates, and overall caloric content—and is commonly used when gentle moisture removal is preferred.

Freeze-drying offers several process-related differences compared to other drying methods, such as heat or air drying. By operating at low temperatures and avoiding direct heat, freeze-drying is commonly used in applications where maintaining the original composition of ingredients is a priority.

Because heat exposure is limited, freeze-drying is often selected for products containing heat-sensitive components, including certain vitamins, proteins, and enzymes, which can be altered during high-temperature processing. In addition, removing moisture without applying heat helps maintain the product’s original flavor and physical structure compared to traditional drying methods.

For these reasons, freeze-drying is widely used for delicate materials across food, scientific, and pharmaceutical applications, including products where heat exposure is undesirable.

At this time, we are unable to offer free product samples.

We do our best to process and ship orders within 3 business days. Please keep in mind that we are a small company and may get backlogged during periods of increased sales, which may cause shipping delays. If you have any questions about your order, please contact our customer service team and we’ll be glad to help.

Orders typically arrive between 3-5 business days from shipment and are delivered via USPS or UPS.

You can view our return policy here.

Yes! All packaging is BPA and BPS free and food safe.

Sustainable and responsible business practices are high on our list of values at Boobamilk and we’re always looking for ways to improve. Our primary focus around packaging is on food safety and quality, so those requirements must come first.

Currently, our pouches are made of mylar and are not curbside recyclable. We aim to create a Terracycle program that accepts our pouches for recycling in the future. All of our shipping materials are 100% recyclable.